Help Center

Volxim is an AI customer support platform built for small and medium businesses. It provides automated customer service 24/7 across your website chat, WhatsApp AI integration, and email, so you never miss a lead or leave a customer waiting. Unlike basic chatbots, Volxim uses RAG technology to learn directly from your business content, delivering accurate AI-powered responses. It also includes automated lead generation with built-in lead scoring AI that qualifies visitors in real-time.

Traditional chatbots follow rigid scripts and can only answer questions they were manually programmed to handle. Volxim is an AI chatbot for business powered by RAG (Retrieval-Augmented Generation) technology, which means it reads and understands your actual business content and answers questions naturally. While a basic chatbot fails on unexpected questions, Volxim's AI customer support engine handles complex inquiries, qualifies leads automatically, and works as a complete automated customer service solution across web chat, WhatsApp, and email.

Volxim is built specifically for small and medium business owners who want to respond to customers faster without hiring more staff. It works great for service businesses, e-commerce stores, local businesses, clinics, law firms, real estate agencies, and anyone who receives repetitive customer questions daily. No technical background is needed.

No technical knowledge is required at all. Setting up Volxim takes minutes. You simply paste your website URL, and the AI reads your content automatically. Adding the chat widget to your website is a single copy-paste of one line of code, and we provide step-by-step guidance for every platform.

Volxim is a multilingual chatbot that automatically detects and responds in over 50 languages, including English, Spanish, French, German, Portuguese, and Arabic. You do not need to configure anything. If a customer writes to you in Spanish, the AI responds in Spanish with full RTL support for Arabic. This multilingual AI customer support capability makes Volxim ideal for global businesses. Most competing platforms support only 5 to 10 languages.

Yes. Volxim offers a 14-day free trial with no credit card required. You get full access to the platform so you can see exactly how it works for your business before spending a cent. There are no hidden commitments.

You can have Volxim up and running in under 20 minutes. Just create your account, paste your website URL, and the AI reads and learns your content in about 20 seconds. From there, you connect your channel of choice and your AI assistant is ready to start responding to customers.

Volxim offers three straightforward AI customer support plans with flat-rate pricing. Starter is $49 per month and includes 1 AI agent, 500 conversations, and web chat. Pro is $149 per month and is our most popular plan, including lead scoring AI, WhatsApp AI integration, email support, and 2,500 conversations. Enterprise offers custom pricing for large-scale automated customer service needs with unlimited agents and dedicated support. All plans start with a 14-day free trial, no credit card required.

The Starter plan covers 1 channel (email, WhatsApp, or website) and up to 500 conversations per month. The Pro plan adds 2 more channels, raises the conversation limit to 2,000, and unlocks the Lead Qualifier tool. The Enterprise plan removes all limits and includes every feature Volxim offers, including advanced integrations and priority support.

No. Volxim uses flat-rate pricing. You pay a fixed monthly fee and never get surprise charges based on how many messages are sent. Your monthly cost is predictable and stays the same whether you have 10 conversations or 2,000. Note that Meta's WhatsApp API has its own separate per-conversation fee that Meta charges directly.

Yes, you can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle. There are no penalties for changing plans.

Volxim accepts all major credit and debit cards including Visa, Mastercard, and American Express. Payments are processed securely through a certified payment provider. If your business requires an alternative payment arrangement, contact our support team.

No contracts and no long-term commitments. Volxim is a month-to-month subscription that you can cancel at any time. We believe the product should speak for itself, which is why we do not lock you in. Annual billing options are available at a discount.

At the end of your 14-day free trial, you simply choose the plan that fits your business and enter your payment details to continue. If you decide not to continue, your account will pause and no charge will ever be made since no credit card is required to start the trial.

Volxim's WhatsApp AI integration connects via the official WhatsApp Business API through Meta. You will need a Meta Business account and a phone number dedicated to WhatsApp Business. We walk you through the entire setup process step by step. Once connected, Volxim's AI chatbot for business starts handling incoming WhatsApp messages automatically, providing 24/7 automated customer service on the world's most popular messaging platform.

No, connecting a number to the WhatsApp Business API does not affect your personal WhatsApp account as long as you use a separate phone number for your business. We strongly recommend using a dedicated business number so that your personal conversations remain completely separate.

Meta's WhatsApp Business API has a rule that says you can only reply freely to a customer within 24 hours of their last incoming message. After that 24-hour window closes, you must use a pre-approved Message Template to re-initiate the conversation. This is a Meta policy, not a Volxim limitation. Volxim handles this automatically and alerts you when a conversation window is closing.

Message Templates are pre-approved message formats that Meta allows businesses to send outside of the 24-hour conversation window. They are used for things like order confirmations, appointment reminders, or follow-up messages. Templates must be submitted to Meta for approval before use, and Volxim helps you manage this process.

Meta charges a small per-conversation fee for WhatsApp Business API usage, which varies by country and conversation type (service vs. marketing). These fees are separate from your Volxim subscription and are billed directly by Meta. For most small businesses with moderate volume, Meta's fees are very low, often just a few cents per conversation.

Yes, the WhatsApp Business API allows marketing messages using approved Message Templates, as long as the recipients have opted in to receive them. Meta has strict policies around marketing messaging to protect users, and Volxim helps you stay compliant. Misuse can affect your quality rating, so we recommend using marketing messages thoughtfully.

Quality Rating is a score that Meta assigns to your WhatsApp Business number based on how customers respond to your messages. If too many customers block or report your messages, your rating drops, which can limit your messaging capacity or even lead to your number being restricted. Volxim's AI is designed to send helpful, relevant responses that keep your quality rating high.

If your number is restricted or flagged by Meta, it is typically due to a pattern of poor-quality messaging or policy violations. Volxim operates within Meta's official guidelines to minimize this risk. If an issue does arise, Meta provides an appeal process, and our support team will help you navigate it.

No, you cannot use the same phone number for both personal WhatsApp and the WhatsApp Business API simultaneously. The API requires a dedicated number that is not currently registered on any WhatsApp account, or a number you are willing to migrate from the WhatsApp Business app. We recommend getting a dedicated business number.

Yes, a verified Meta Business Manager account is required to access the WhatsApp Business API. If you do not have one yet, the setup is free and Volxim's onboarding guide walks you through creating and verifying it. Most businesses complete this step within a day or two.

Volxim's email AI integration connects to your business inbox and uses AI customer support technology to read incoming emails and send accurate, on-brand replies automatically. This automated customer service channel handles common inquiries in seconds, reducing response times from hours to near-instant. You can configure which types of emails the AI should handle and which should be escalated to your team. All conversations are visible in your unified Volxim inbox alongside WhatsApp and web chat.

Adding the Volxim AI chatbot for business to your website is a simple one-line copy-paste. After setting up your account, you will receive a small JavaScript snippet that you paste into your website's HTML before the closing body tag. The AI customer support widget appears instantly on your site and is ready to start chatting with visitors, qualifying leads, and providing automated customer service around the clock.

Yes, Volxim works with all major website platforms including WordPress, Shopify, Wix, Squarespace, Webflow, and any custom-built site. For WordPress, you can paste the snippet into your theme's header or use a plugin. We provide platform-specific guides for each.

Yes, you can customize the widget's colors, greeting message, AI assistant name, and avatar to match your brand. You can also set its position on the page and configure it to show proactively after a few seconds or only when a visitor clicks.

Yes, you can configure active hours for the widget so customers know when to expect a human follow-up versus an AI response. Outside of business hours, the AI continues to handle inquiries automatically and qualifies leads so you have everything ready when you return.

Yes, data security is a top priority at Volxim. Your business content, customer conversations, and lead information are stored with industry-standard encryption and are never shared with or sold to third parties. We comply with applicable data protection regulations to ensure your data and your customers' data stay private.

You simply paste your website URL into Volxim, and the AI customer support engine scans and reads your content automatically in about 20 seconds using RAG (Retrieval-Augmented Generation) technology. You can also upload PDFs, product documents, FAQ files, or any other materials you want the AI chatbot to reference. The AI builds a knowledge base from your actual content, which means every answer it gives is grounded in your real business information, not generic responses.

If the AI cannot find a confident answer in your knowledge base, it will honestly tell the customer it does not have that information and offer to connect them with you directly. This prevents the AI from guessing or making up answers. You can also configure a custom fallback message that fits your brand's tone.

Volxim uses RAG (Retrieval-Augmented Generation) technology, which means the AI only answers based on content that actually exists in your knowledge base. It does not generate answers from thin air the way general AI tools sometimes do. This makes Volxim significantly more accurate and reliable than standard AI chatbots.

Yes, you have full control over your AI's knowledge base. You can add, edit, or remove content at any time, and you can set a custom persona and tone for the AI to follow. If you notice an answer that needs improvement, you can update your materials and the AI will reflect the change immediately.

Volxim is built on leading large language models combined with proprietary RAG technology to ensure answers are grounded in your specific business content. We continuously update the underlying AI infrastructure to keep performance at the highest level. You do not need to manage or configure the AI model yourself.

Because Volxim's AI is grounded in your own content rather than generating answers freely, accuracy is very high for questions that are covered in your knowledge base. The more complete and up-to-date your content is, the better the AI performs. Most businesses find the AI handles the vast majority of common customer questions correctly from day one.

The Lead Qualifier is Volxim's automated lead generation engine. It automatically asks your website or WhatsApp visitors the right questions to determine how serious and ready they are to buy. Using lead scoring AI, it evaluates each visitor on a 0-100 scale based on budget, timeline, and purchase intent. When a visitor meets your criteria for a hot lead, you get an instant notification. This AI-powered lead qualification replaces hours of manual sales work and ensures your team focuses only on the highest-value opportunities.

Volxim's lead scoring AI evaluates leads based on the answers they give during the conversation. You define what a hot lead looks like for your business, for example a specific budget range or a short purchase timeline, and the automated lead generation system scores every conversation on a 0-100 scale against those criteria. When a lead meets your threshold, it is flagged as hot and you are notified immediately via email, Slack, or your CRM.

When a hot lead is identified, Volxim sends you an instant notification via email or webhook, so you can follow up while the prospect is still engaged. You can configure exactly what triggers a hot lead alert and where those alerts are sent. Webhook support also means you can connect Volxim to tools like Slack, Zapier, or your CRM.

Yes, you have full control over the qualifying questions the AI asks. You define the questions that matter most for your business, whether that is budget, project type, location, timeline, or anything else. The AI weaves these questions naturally into the conversation so it never feels like an interrogation.

Yes, Volxim supports webhook integrations that allow you to push lead data directly into your CRM or any other tool in your stack. Through Zapier or direct webhooks, you can connect to HubSpot, Salesforce, Pipedrive, Google Sheets, and hundreds of other platforms.

You can reach the Volxim support team via live chat on the website or by emailing support@volxim.com. Pro plan subscribers receive priority support with faster response times. We also offer a growing help center with step-by-step guides and tutorials.

If you notice an incorrect or outdated answer, it almost always means the underlying content in your knowledge base needs to be updated or clarified. You can log in, update the relevant document or URL, and the AI will reflect the change right away. You can also review full conversation logs to identify exactly where gaps exist.

Yes, this is exactly how Volxim works. You supply the content, your website, PDFs, product guides, FAQs, policy documents, and the AI builds its knowledge base from that material. You are always in control of what the AI knows and how it responds.

Updating your knowledge base is simple. You can add new URLs, upload new documents, edit existing content, or remove outdated information directly from your Volxim dashboard. Changes take effect almost immediately after saving.

Yes, Volxim maintains a public status page where you can check real-time system health and view the history of any past incidents. If you ever experience unexpected issues, checking the status page is a good first step before contacting support.

Tidio starts at $29 per month but charges extra for its AI features on top of the base plan, which means the real cost adds up quickly. Volxim includes full AI capability at every pricing tier with no add-ons needed. Tidio also does not include a built-in Lead Qualifier, which Volxim provides on the Pro plan and above.

ManyChat is primarily a marketing automation tool focused on running campaigns and broadcast messages. Volxim is designed for genuine two-way customer support and lead qualification using AI that understands your business. ManyChat uses pre-built flows and sequences, not real AI, which means it struggles with unexpected or complex customer questions.

Crisp ranges from $45 to $295 per month and is known for a complex setup process that often requires significant time and technical knowledge to configure properly. Volxim is designed for non-technical business owners and can be fully set up in under 20 minutes. Crisp also does not offer RAG-based AI that learns from your specific content.

ChatBot.com is a flow-based tool, meaning someone has to manually build out every conversation path the chatbot can follow. If a customer asks something outside of those pre-built flows, the bot fails. Volxim uses real AI powered by RAG technology, so it can handle a wide range of questions naturally without any manual flow building.

Volxim is the only AI customer support platform that combines true RAG-based AI, automated lead generation with 0-100 lead scoring AI, WhatsApp AI integration, multi-channel automated customer service across email and web chat, multilingual chatbot support for 50+ languages, flat-rate pricing, and a setup time of under 20 minutes, all in one product designed for non-technical business owners who want enterprise-grade AI chatbot capabilities without the complexity.